Incorrect Billing

Virgin Active does not uphold the high standards that they portay to their clients. I canceled my membership with more than 30 days notice, however was still debited my full membership amount the following month when I was not supposed to be. I queried this with the call center (I spoke to Greg Pretorius) and was told that I would be refunded the full amount. A week later, I was refunded R30. I have since contacted the call center individual twice via email and have had not had any feedback and the query was has stil not been resolved. It has been nearly a month now and the issue is still not resolved.