Inconsistent advice from branch

I wanted to cancel my membership and contacted the Virgin Active Okavango branch twice enquiring how I can do that. Both times they advise me that I have to go into the branch to cancel the membership. I found that strange but anyway, I went in today and guess what? They told me no, I don't have to come in I can just phone the call centre. The consultant then handed me a card with the call centre number on, but one of them says it does not exist. I managed to cancel my membership and I have to say the consultant I dealt with was very friendly and helpful(only reason for giving 3 stars). All I ask is that you provide all staff with correct information so that they can advise the client correctly. Honestly, due to this it makes me not want to come back to virgin active in the future.