Inconsideration

i have been a member of virgin active Bell Air since they have opened in 2010. i have moved to other branches over the years due to various reasons but in the last year i have been trying to avoid bell air due to the lack of respect from the Bell Air employees.

i usually do not complain as i do not have the time and patience to complain or fight in the gym. i treat other members with the utmost respect and share machines with other members if need be mostly because the gym is always busy and its not fair sometimes for guys to wait so long for a machine which i am sure you know can ruin an entire workout.

the problem i am experiencing now is about the on floor staff but mostly with majority of the fitness instructors who feel just because they with a client its ok to occupy multiple machines at the same time while the rest of us have to wait in a line. i am not the only one faced with this issue and i am more than happy to get other members to follow up with this complaint to show you how serious this is.

the gym is a place of relaxation and a place were us as individuals can work on ourselves and de stress from a hard days of work.

the issue i faced today that the smith machine was booked by one of your trainers and it was left free for a while. eventually i just went to use it and the trainer comes up to me to tell me his client is using it and i rep**** by saying but this machine was left unattended for a while while he was with his client occupying another machine. he then tells me that that is not true and was simply waiting for another member to finish on the smith machine which is a complete lie because that same member was training next to me for a while on the bench so i am not sure why the need for excuses.

my confusing is around the fact that personal trainers in the gym have priviledges over the rest of the members spending their hard earned money at the gym. they train their clients in the middle of busy parts of the floor during peak times and we all just supposed to walk around them, occupy unnecessary parts of the gym inconveniencing everyone else.

the worst part is that their inability to return weights back to the rack after use leaving it on the machines for the next person to remove. i go up to 200kgs on certain machines and do not have the patience to remove others use of weights. i had floor guys asking me to return dumbells to the rack while turning a blind eye to their friends leaving weights all over the gym. i ahve not had a single argument in the gym and intend to continue with that unless a change is brought about to the way things are done. i know people that stay in the area and chose to be a personal trainer in another gym outside of randburg beause of the issues in this branch.

i sincerley hope that you take this complaint serious and address it as a matter of urgency. alot of things are not tolerated in the gym but it is tolerated from the staffs friends and clients. we all should have equal rights to the gym as paying members and if that is not the case then please advise me so that i can take my business elsewhere.

i have been wanting to type this complaint for months but chose not to but today was the final straw for me.

please contact me should you need further information.