*********** Virgin Active

About a year ago I was notified by VA lady at entrance that i have issues with my payment. I phoned call centre, and was told I owe LOTS of money due to non payment. I asked how its possible, as I have debit order. They said debit order was cancelled, but they could not say why. I had to pay arrears. Gary Pichard, Club Manager of Lorraine Virgin Active phoned on my behalf and got some sort of relief on payment. I said i would pay outstanding as soons as I have the money. In meantime, I paid cash every month. In March I app**** to have my times that I can enter the gym, changed. They informed me that I must first pay outstanding before I can change. I then paid R500 and still owed R700 which I told them, I would pay as soon as I can. Now, after about a year, I went ot gym, and heard my contract was cancelled because I owe money, and I never received notification. I phoned to have it re-instated, they I cannot, and if I want a contract, I have to sign a new contract. I will not sign new contract, as my two children as included in my old contract, and I want to keep them on my contract, and it wont be possible if I sign a new contract. They said they did send mails regarding my arrears and stopping my contraact, but they are lying, I NEVER received any mails, and they can not give me proof that thye did send me any mails. Ive been with VA for 20 years..