SH
Shameem H

1 reviews | Active since Mar 2009

09 Mar 2015, 11:59

*********** SYSTEMS!!!!!

Morning nash,<br> I was there over the weekend with the intention of opening the contract and paying the full amount.<br> I spent half an hour there with no luck because your *********** system says that the vitality still exists . So instead of cancelling everything, your staff cancelled it partially. That explains why you people still had the nerve to debit me R99.00. Now I am quite sick of the hassles to get this open and I am not wasting my time on another weekend to deal with *********** systems that you have. Once again I was asked to log on to internet banking for my damn bank account number. It seems this is the only thing you people are concerned with. DEBITING UNECCESSARILY !!!!!.<br> All I want is for the account to be opened for my son and myself and I will eft the full amount LESS THE STUPID R99 DEBIT.<br> Send me proof of the activation and I will pay. It will clear by the end of this week (13th) even before that.<br> You people just exaggerate because I pay Multichoice on the 25th and the 26th they have their money or I would be disconnected.<br> <br> So please open the account and send me the proof and the full amount due less R99.<br> <br> I am quite sick of this *******!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Mar 2015, 12:42
Official
Hello meemz,

Thanks for speaking to me today and giving me some more insight to your concerns.

I do apologize for the service quality received. It is not what we are aiming to deliver to our members. We are working really hard to improve this aspect.

As discussed I will be looking into this matter and will resolve it ASAP, in hopes of a favorable outcome for you and us.

I thank you for your understanding and patience in this regard.

Kind Regards

Chris Morgan