*********** staff, no service and after a month my cancellation and refund has still not been done

Have been trying to cancel my membership for more than a month, emailed Virgin more than 10 times, physically went into the Stellenbosch Club TWICE to confirm the cancellation (And they confirmed that it is indeed cancelled) but today I receive a email from the same consultant who cancelled my membership at the club, requesting my proof of cancellation, as according to them, nothing is on record? NO ONE gets back to you on email, you phone the call centre and gets transferred between consultants without getting anywhere and then the actual club is also ***********? I am also waiting more than a month for my refund, which was incorrecly debited from my account in the first place due to the cancellation . Quick to take your money, but when THEY ***** up, they can't even correct their own faults! Oh, and did I mention they don't even have a generator during loadshedding? Hence you are basically stuck with the weights. Horrible service.