*********** Staff at Virgin!

I cancelled my account last year with Virgin. It was put on freeze or something like that. I was clearly informed by the Virgin operator that it was my choice to continue with the account in January. I clearly asked if the debit order will continue without my consent? The *********** re-presenter of Virgin clearly said no it will not continue. The things that virgin would say to keep a client? In January the debit orders continued. I cancelled my whole account with Virgin in February, but they continued to debit my wife`s account who is by the way listed under my account. After long emails with Virgin the person came back and said my wife is no way connected nor listed under my account. I requested a statement for both our accounts - and clearly saw that the person responsible for the bill in her statement was me? So just how *********** are the staff at Virgin??? When I froze my account the debit orders for me and my wife stopped - but when I cancelled my account apparently they only cancelled my portion. I was informed that they are busy with the investigation for the whole situation. Now I am handed over for debt collection? Only because Virgin`s staff is *********** beyond reason??