*********** staff

Last year i changed my membership to national and the guy's name that was changing my membership was Kyle from Tableview branch and he asked if i have any dependents that i would like to add under my membership and i said yes he can add my son and he told me that he will only pay about R90 and that he will also be on national, 2 days after i went to Tablebay mall branch with him and i was suprised when i was told that they will not allow him to go in as he is only a member at Tableview branch and i explained that he is under my membership and that he is membership is also national. I then went back to Kyle in Tableview and explained what had happened and he said he will cancel his membership immediately and he is sorry he made a mistake on his side. He then confirmed that he cancelled his membership and then i realised that Virgin Active was still deducting the R90 and i stopped the debit order on my account and now since the beginning of this year i have been getting calls from a company called MBD and i explained to them and they told me that there is nothing that they can do because they got my over due account from Virgin Active and that i should query the issue with virgin active. i then went to the Century city branch and told them about this MBD company and the lady contacted the Tableview branch and the manager at Tableview said there is nothing that he can do and that Kyle left the company and that i should contact the call centre, i then contacted the call centre and i spoke to a lady by the name Waheebah and she said she will investigate and get back to me and it's been over 3 months now no call from Waheebah and i'm still getting calls from this MBD company!!! Virgin Active sort it out !!! Kyle told me that he cancelled the membership it's not my problem that he did not.