SW
Schebonn W

1 reviews | Active since Apr 2013

12 Apr 2016, 11:36

*********** Service Consultants

I've been a part of Virgin Active for almost 4 years and I constantly have issues with them handing my accounts over for no reason. In 2013 I cancelled 2 accounts with proof of payments that the accounts have been paid but now they keep on hassling me to pay up even thou I have sent them the proof of payment more than once!!!! Recently my new account has also been handed over even thou I have made arrangements for the debit orders to go off. Virgin Active have the most *********** and ill informed service consultants I have ever come across and each and every one of them blames the previous person I have spoken too!!!! I will never ever in my life recommend any body to be apart of them as they just ***** your money and never sort out the issues.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 Apr 2016, 15:07
Official
Hello Schebonn,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology once again for the inconvenience caused.

As discussed, I am in the process of rectifying your membership and feedback will be provided shortly.

Kind regards
Robyn