*********** Sales Consultants

The Sales Consultants don't understand their products and give you incorrect information. They correct themselves constantly causing such confusion that you must double check every word they say. It seems like they follow scrips (or an IT System process) to guide them in the sale and use no logic or business sense at all. Neither do they or Shaun, I assume he is the Sales Manager, have any authority to correct mistakes made by the Sales Consultants as the system dictates! A simple conversion from Discovery Vitality to Momentum Multiply has become a huge pain and frustration again today 21 January 2016 (2 months later). Due to an ID Copy not requested by the Sales Consultant my son's contract expired. I am now expected to accept the additional costs for a new contract and the waste of my time due to the Sales Consultant not closing the sale in Nov 2015 properly. In Shaun's words \I have to tell you honestly I cannot do much as the system dictates"and therefore"