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I joined Virgin active same day as my husband and together with vitality his deduction went off as discounted due to vitality benefit but mine deducted the full amount.

The consultant had said that I'll have to come back the following month to activate my vitality. She didn't call to remind me to come back to the branch to activate my vitality since mine wasn't activated same day as my husband...... The account continued to deduct the normal amount instead of the agreed discounted amount, and eventually my account was handed over. 1.How am I liable for something that was supposed to be done by the virgin active consultant? 2.I did a follow up in December and the consultant told me she forgot on her side to remind me& said she'll get back to me in January Then to my surprise my account was handed over. 3. We called on the 12th February and we were told the matter would be escalated to the club manager of Greenstone, today on the 24th February still no Feedback instead my husband & I had to do a conference call only to be sent pillar to post. Its messing up my credit record and altogether has already messed up my membership.