*********** Consultants

I am very disappointed with your service. I joined VA in March. In June I joined Momentum Multiply & went to VA to change my membership so that I could get my new discounted monthly fee. I was helped by a new consultant, paid my fees (for Momentum) and thought I was sorted. I then find out that I needed to go back to the gym as he had forgotten to ask me to sign some document. I eventually manage to get back to the gym to 'sign the document' which I do - helped by the same new consultant. He makes me manually fill in ANOTHER, NEW membership form & tells me that it will be processed the same day.. I head to gym and alas, another issue! This time I have no idea what it is. A few days later I head to Lorraine VA (where I changed my membership to Multiply) to sort it out, for them to tell me that it can only be done at Greenacres VA (the club I initially signed up at). I proceed to Greenacres gym. I am assisted by a consultant who says she will need cancel my current membership - could I please return a few days later. I go back to Greenacres VA a few days later, only to be told that they cannot assist me because I changed my contract at Lorraine VA. I drive back to the Lorraine VA and am assisted by yet another new consultant. We fill in ANOTHER NEW membership form and I am told once again that it is now sorted. Can you believe it - IT IS STILL NOT SORTED!? So from June to October I have been paying the full price due to your mistakes and my run arounds. PLEASE could someone competent get hold of me to sort this out ASAP!!