AK
Akhona K
1 reviews | Active since Mar 2014
03 Apr 2015, 06:50
*********** billing systems
My contract expired on 31 March 2015, and I confirned this with the receptionists at the virgin active club I go to on several times! Now they processed another premium for April 2015 which wrong and now I incurred additional bank charges for thr transaction which was settled on my account. I do not know Why they are still processing for more premiums??? Taking Chances here, plz reserve that money and pay the incurred costs!
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Replies (1)
Virgin Active South Africa's replyOfficial
07 Apr 2015, 14:13Hello krakri.ak,
I have tried to contact you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed your membership and processed immediate cancellation. With regards to your debit order concern, please could you advise of a suitable time for me to call you to discuss it further.
Kindest regards
Robyn
I have tried to contact you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed your membership and processed immediate cancellation. With regards to your debit order concern, please could you advise of a suitable time for me to call you to discuss it further.
Kindest regards
Robyn
Virgin Active South Africa's reply07 Apr 2015, 14:13
Official
Hello krakri.ak,
I have tried to contact you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed your membership and processed immediate cancellation. With regards to your debit order concern, please could you advise of a suitable time for me to call you to discuss it further.
Kindest regards
Robyn
I have tried to contact you on your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have accessed your membership and processed immediate cancellation. With regards to your debit order concern, please could you advise of a suitable time for me to call you to discuss it further.
Kindest regards
Robyn