HK
Happy K
1 reviews | Active since Nov 2015
19 Nov 2015, 22:45
*********** and Inefficient service
As a result of miscommunication and being misinformed by Virgin active staff, I received bank chargers on two separate occasions. I called and emailed proof of this incompetence and instead of the matter being delt with I receive another debit order which I didn't authorize. I still have to be the one who calls and demands that my account to be fixed and the debit order to be refunded and there's nothing but SILENCE! What an inconvenience of my time and money! If you have made a mistake rectify it immediately and show some compassion for your incompetence by fixing the matter ASAP! Not only when customer complains!
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Virgin Active South Africa's replyOfficial
20 Nov 2015, 10:16Hello Happy-Joy,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response.
As discussed, your refund has been processed please allow 48 working hours for the funds to reflect.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response.
As discussed, your refund has been processed please allow 48 working hours for the funds to reflect.
Kind regards
Robyn
Virgin Active South Africa's reply20 Nov 2015, 10:16
Official
Hello Happy-Joy,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response.
As discussed, your refund has been processed please allow 48 working hours for the funds to reflect.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response.
As discussed, your refund has been processed please allow 48 working hours for the funds to reflect.
Kind regards
Robyn