1 reviews | Active since Sept 2016
Incompetency and Ignorance
<p>I have been a member with Virgin Active, my contract ended in March 2016 however i was told i need to give notice of a month, i did and they debited me. For past month they have been calling to say i owe, the moment i say i cancelled my membership they drop the call, i try to call back but im qued till my airtime is finish. Today again they called to say i owe them but when i explained my situation, my call was dropped again. I am so ****ed off </p>
Thank you for taking my call and explaining the situation. Please accept my sincere apologies that your query was not resolved correctly in March when you first called. I can confirm that your membership has been cancelled with no arrears.
Regards,
Dave
Thank you for taking my call and explaining the situation. Please accept my sincere apologies that your query was not resolved correctly in March when you first called. I can confirm that your membership has been cancelled with no arrears.
Regards,
Dave
