NJ
Nono J

1 reviews | Active since Sept 2016

06 Sept 2016, 09:16

Incompetency and Ignorance

<p>I have been a member with Virgin Active, my contract ended in March 2016 however i was told i need to give notice of a month, i did and they debited me. For past month they have been calling to say i owe, the moment i say i cancelled my membership they drop the call, i try to call back but im qued till my airtime is finish. Today again they called to say i owe them but when i explained my situation, my call was dropped again. I am so ****ed off </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply06 Sept 2016, 15:01
Official

Thank you for taking my call and explaining the situation. Please accept my sincere apologies that your query was not resolved correctly in March when you first called. I can confirm that your membership has been cancelled with no arrears.
Regards,
Dave