Incompetency and ******

I cancelled my membership at Brigh****er commons on January 2018 as it was closing down i was given that option.And I was told that I owe virgin active nothing.To my surprise on the 05th Oct 2018 i went to randburg VA for a membership and was told that I am in arrears of R750 but fortunately the Sales manager there now(previously at Brigh****er Commons) remembered my case and told me he will get this sorted as its not my fault,meanwhile i should activate my vitality and get a new membership.I paid the R799 requested on the 08th Oct 2018.This morning i couldnt go in as apparently my membership is not active and the same sales manager had a decency to tell me that he did me a favour as I only have to pay R375 arrears else my membership will be cancelled on monday,no accountability whatsoever from him.Why did he take my vitality activation fee if he knew that I was in arrears and will eventually get blocked?And which membership will he cancel as my membership is not active since I owe VA?Wellington and Fortune are ****** and I want them to fix this mess as I need to go back to the gym tomorrow.