Incompetence of the sales representative

My son turned 18 last year and he had to get his own membership at Virgin active. The sales rep from Virgin Active Moreleta Park arrived at my house. I had visitors that witnessed everything that happened that day. The sale rep convinced us to go for the Vitality contract because there will be a R700 cash back if my son would do more than 24 visits before the end of October. Poor guy went 28 times before that date, during his prep for grade 12 exams. The R700 was never paid back.<br> After numerous inquiries we were told that the sale rep did not work there anymore. Also the campaign was only for the principle member. Very easy to catch someone on fine print.<br> <br> I am now asking Virgin active and Vitality to step up and take responsibility for their sales people. I do not appreciate them coming to my house and being either dishonest or ***********. I cannot even speak to the young man because he is gone. We kept our side of the deal according what was said to us when we signed the contract. Taking R700 from a 18 year old .... Well don't expect his loyalty or mine for that matter.<br> I am currently paying for 4 memberships. I am considering other options.