Incompetence and unjust harassment by Virgin Active who are still attempting to debit my account after the contrct with them were cancelled.

Virgin Active Harassing Me Despite Contract Cancellation

Virgin Active South Africa is harassing me over two gym contracts for my sons that were properly cancelled. The contracts expired in February 2025, and I cancelled both via their call centre in mid-May 2025. Despite this, Virgin Active attempted to debit my account in June 2025. I immediately revoked debit order approval to protect my funds.

Since then, I’ve had over 20 calls with their call centre. Each time, I’m given a different story. I’ve been promised cancellation confirmations and text messages that never arrive. I’ve received threatening emails in my children’s names, and despite repeated requests for management intervention, I’ve been ignored.

This is not just incompetence it is harassment. My Virgin Active profile is clearly not being updated after every call claiming outstanding fees since June 2025, and I am being subjected to repeated, unjustified debit attempts and aggressive communication. If my credit reputation is affected due to Virgin Active’s failure to act, I will pursue legal action.

I demand: - Written confirmation of both cancellations - Immediate cessation of debit attempts and threatening emails - Assurance that my credit profile will not be impacted

Virgin Active’s conduct is unacceptable, and I urge others to be cautious when dealing with them.