INCOMPETENCE!!!

<p>Just unbelievable the level of *********** staff working at your facilities!! I have had numerous memberships over the years with your company and recently I opened a contract for my daughter at your Meyersdal Gym…just to find out she was blocked 2 days later due to me having an old account in arrears…</p> <p>Now this is where I lost my cool- In 2002 I cancelled my account with Meyersdal, and at the time I had to give a 3 months’ notice in writing….this letter was handed in at the gym by myself…three months later I get phone call telling me I am in arrears, I then again e-mailed a copy of this letter to the relevant staff member, never heard anything after that…</p> <p>Since then I had a contract with Fourways, opened a contract for my older daughter and now I suddenly owe R800 because I never cancelled the old contract…!!!! I phoned the gym in question just to hear that I need to forward the cancellation letter….WFT!!!!!! Where must I find this after 15 years!!!!! I then called the HQ just to hear “sorry we cannot assist you in this matter…”</p> <p>I give up, it’s not about the R800, it’s about the principle- due to your staff not doing their jobs I have to pay- not going to happen!!!!!!! </p> <p> </p>