Incompetence

It is with so much regret that your sales consultant Rafeeq Esack in your Winchester Branch together with his manager and his regional manager whom I can not remember their names can display such a level of incompetence. All we wanted to do was to sign up a new membership with your gym, and surprisingly I am met with *********** people. My wife went to the gym and gave them all my details and they captured the information that she gave them, Rafeeq called me and I made it clear to him I do not want a national membership and that I will no longer be able to come on that day to sign, I only want access to the Winchester gym only. On the day my wife was at the gym they made her pay an activation fee, which puzzles me. How do you make someone pay for something that has not yet been concluded. I asked Rafeeq to mail me the contract so I can go through it, to my surprise the contract was exactly what I said I did not want. He called and I explained to him that he needs to change it to what I want, couple of hours later his manager called me to come to the gym to fix the problem. Again I said to him I am not going to do that, they must send the correct contract so I can sign. The following day, Rafeeq called to say I must sign the incorrect one they will rectify it later him ans his manager they do not have access to change the contract, and I said no to that. Then his regional manager called me and said he was going to fix the contract to what I had initially requested. It is now day 5 none of that has been done. This is a very simple matter, you either send me the correct contract and we proceed or cancel this whole thing and refund my wife the activation fee you have charged me prematurely.