NP
Nerissa P

1 reviews | Active since Jun 2016

08 Jun 2016, 04:28

Incompetence!

<p>Waiting for almost a week for Siya to contact me about a wrist band when I asked Loyiso to pass on my contact details 5 days ago, as I was told that only a sales rep can assist me. Then when told there is stock, waiting on somebody to open the "locked cupboard", which can supposedly only be done by sales manager, José. However yesterday I was asoured by Thando that another person will be able to help me this morning at 6am as the sales manager only gets in at 7am and I am there at 5am. </p> <p>I suppose that by the time I get any help on this the wrist bands will be out of stock? </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jun 2016, 07:28
Official

Thank you so much for taking my call today. On behalf of Virgin Active please accept my apology once again for the level of service received. As discussed, the club manager will be in touch with you shortly to address your concerns. Kind regards

Robyn