1 reviews | Active since Sept 2016
INCOMPETANT
<p>GOOD DAY,</p> <p> </p> <p>I AM FRUSTRATED WITH VIRGIN ACTIVE SA AS THE SERVICE IS TERRIBLE...</p> <p> </p> <p>FIRSTLY WHEN I SIGNED UP WITH VIRGIN ACTIVE THE CONSULTANT ADVISED ME THAT IF I DO CANCEL WITHIN THE FIVE DAY PERIOD I WILL BE REFUNDED THE R150.00 JOINING FEE.</p> <p> </p> <p>I CANCELLED WITH VIRGIN ACTIVE WITHIN THE FIVE DAY PERIOD WITH NO FEE, AS ADVISEDS AND RECIEVED MY CANCELLATION DOCUMENTS UPON CANCELLATION, IN REGARD TO THE R150.00 THE CONSULTANT ON DUTY ADVISED ME THAT THE JOINING FEE DOES NOT GET REFUNDED, THEN LATER CALLED A SALES CONSULTANT TO VERIFY THAT. THE SALES CONSULTANT ADVISED THAT THE R150.00 SHOULD BE REFUNDED AND THAT AN ENQUIRY WILL HAVE TO BE OPENED AND THE MONEY WILL BE CREDITED IN TO MY BANK ACCOUNT.</p> <p> </p> <p>LAST WEEK I RECIEVED A SMS THAT AN AMOUNT OF R450.00 WILL BE GOING OFF MY BANK ACCOUNT FOR THE MONTH OF MARCH, I HAD CALLED HEAD OFFICE AND THE CONSULTANT STATED THAT THE MEMBERSHIP WAS NOT CANCELLED PROPERLY SO SHE HAD CANCELLED IT, SHE ASURED ME THAT I SHOULD IGNORE THE SMS AND THAT NO FUNDS WOULD GO OFF MY ACCOUNT.</p> <p> </p> <p>I LATER CONTACTED VIRGIN ACTIVE KLERKSDORP AND ADVISED THEM OFF THIS, THEY HAD THE TAKEN MY DETAILS AND CONTACTED ME BACK. THE CONSULTANT CONTACTED ME AND ADVISED THAT THERE WAS A SYSTEM ERROR WITH CANCELLING BOTH POLICIES FOR BOTH MYSELF AND MY PARTNER AND THAT IF THE DEBIT SHOULD RUN OFF I SHOULD REVERSE THE DEBIT OR COME IN WITH MY BANK STATEMENT SO THAT THEY MAY REFUND IT.</p> <p> </p> <p>I THEN AGREED AND ASKED ABOUT THE REFUND FOR THE JOIN FEE REFUND AS I WAS TOLD IT WOULD BE ATTENDED TO BUT WAS NOT. SHE THEN TOLD ME THAT I WILL HAVE TO RETURN THE BAGS GIVEN, THATS WHEN I NOTIFIED HER THAT I HAVE NOT RECEIVED ANY BAGS, SHE THEN TOLD ME SHE WILL PUT IN A REQUEST FOR A CREDIT OF R300.00 AS MYSELF AND MY PARTNER JOINED. I HAVE NOT RECIEVED ANY FEEDBACK SINCE.</p> <p> </p> <p>NOW IT TAKES ME UNNECCESARY TIME AND PETROL TO GO TO THE CLUB TO HAVE THIS SORTED. I NEED MY MONEY REFUNDED TO ME BOTH THE R900.00 MONTHLY FEE AND R300.00 JOINING FEE AS I WAS TOLD IT WOULD BE DONE.</p> <p> </p> <p>I AM DISAPPOINTED.</p>