IN CORRECT BILLING

Hi <br> I joined virgin active on the 01/02/2016 and was told by the consultant that i do not pay for February , on the 03/02/2016 i was billed , which i was not suppose to pay . i spoke to the consultant the next day , he said i must call the call center because its out of his hands .<br> I called the call center , they asked me to email my contract to them so they can verify my contract was from the 01/02/2016 .I did that i received a automatic email response that they will call me in 24 hours (case N55zl6 , ticket UwV3Un) i yet to receive a response on the matter.<br> So i called the sales manager yesterday , i explained him my problem . he said he will call be back ..and he did not.<br> so i went to go see him , they called him twice and he did not show . <br> 10 min later he sent the consultant that signed me up to speak to me , but he was currently busy and did not see to my problem.<br> I do not have time for this , and i really do not care about the money deducted . I am more upset that they do not want to help.