IMPOSSIBLE TO GET THROUGH TO THE CALL CENTRE

I have been trying to get hold of someone at your call centre to simply change my gym on VITALITY .<br> I phoned Discovery Vitality, who informed me I had to go to my gym to change to a new gym. I drove to my old gym in Constantia, was told there that I had to phone this call centre number: ***, They were not able or willing to assist me at the gym. I have been trying this number for a few days now, and cannot get to actually speak to a consultant, Put on constant hold, the last call , was 25 minutes on hold , before been cut off.<br> Why is it impossible to actually speak to a person at your call centre. How hard can this be....<br> I need to change my gym, and no one seems to be able to assist me.<br>