Impossible to cancel with Virgin Active! Even on Month-Month Contract!!

Last year I cancelled my virgin active membership, I was on the month-month contract. The lady I spoke to said that I can pay R40 to keep my month-month status for 6 month and I can re-activate my account again when I need it, I agreed on those basis. Later, virgin active started debiting the full membership amount even though I did not active my account. The debit orders we unpaid because I cancelled since I couldn't afford this membership anymore.

Last year the called me and I explained what I was told, the lady I spoke to said she would investigate and get back to me. She never did.

now today, I get a call from a collections agency to tell me that my virgin active account has been handed over to them, I tell her that I don't have a virgin active account and that I closed this account last year. She then says there's nothing she can do but can only add an adverse listing on my credit profile, She goes further to say that she can't follow up with virgin active to hear their side of the story. In what world does that happen? Why is it so difficult for these companies to just let you off your contract when you clearly stated that you want to cancel? They continue to make you regret why you joined for the first place. It is really not nice!!