Impossible to cancel - or get assistance.

I'm a premier member, and can only book clubs 40km away from me. I tried getting assistance, and all I got in response was "the app is working" repeatedly, or I must just pitch up and the gym without a booking.

Had enough of trying to work with such poor service, and want to cancel my membership.

I have emailed twice. Submitted a web form twice. Called twice, the first time the call was dropped, the second time they couldn't help me because "the systems are down". I have posted a review on facebook, as well as a message to their wall - both times I was told I would be contacted shortly, and wasn't.

How you retain customers with such attrocious service is beyond me.

I have kept proof of all attempts at cancelling, and your blatant ignoring of these. I will have the bank reverse any future debit orders.

I can only hope you get whats coming to you with the level of service you offer.