I’m at my wits end...

Last week I went to the the Faerie Glen branch after having spoken to Phumeza about the personal trainer booster package. I paid for the six sessions in cash and was assured that my chosen trainer would contact me. Following day I hadn’t been contacted so I called the branch and spoke to Penelope the fitness manager who then relayed the message to Adolf, the trainer. Adolf called me and we did a session the following day. I then texted Adolf with regards to the next session and he said he was going to check his schedule. The following day still no response from Adolf so I drove to the gym and found that he hadn’t been at the work the whole day. I told Penelope my frustrations with the whole process so she called Adolf who said he had car problems. I then decided to change my trainer as I had been told I won’t be able to change clubs. I called Penelope and she said she was going to speak to the general manager and would also alert the new trainer I had chosen. The following day I still hadn’t gotten a response so I called the customer care line and spoke to Thando who assured me that he was going to speak to Penelope. It is now 2 days later and still no response from Penelope or anyone from Faerie Glen. I am at my wits end right now and don’t know who else to escalate the problem to as no one cares at that club.