1 reviews | Active since Nov 2013

05 Sept 2016, 12:00

******* Black Listing

<p>I was a member at the Vodaworld Branch and went everyday. I got into a huge accident, my car was written off and i was physsically unable to gym. I called the branch explained everything, they referred me to head office. I cancelled my account and verified all my details. they agreed that my acount will be terminated due to the situation i was in. Today i get an email that i am now hander over to ITC and have an outstanding amount of R 2154.00. When i cancelled i specifically asked if there were going to be any adittional payments and i was assured that there will be nothing. I demand that Virgin Active immidiatly rectify this issue and remove me from ITC> This is their mess.</p>

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Replies (3)
Virgin Active South Africa
Virgin Active South Africa's reply05 Sept 2016, 17:11
Official

Thank you for raising this with us. We will be in touch with you in the morning to resolve this.
Regards,
Dave

Virgin Active South Africa
Virgin Active South Africa's reply06 Sept 2016, 11:50
Official

Thank you for returning my call. I have emailed you a resolution and I hope to hear from you soon.
Regards,
Dave

Virgin Active South Africa
Virgin Active South Africa's reply06 Sept 2016, 13:19
Official

Thank you for the kind words, Anri. I am glad we resolved this for you.
Regards,

Dave