1 reviews | Active since Aug 2016
IGNORANCE FROM VIRGIN ACTIVE
<p>I have spoken to agents and send 3 e-mails to inform Virgin Active that I am UNEMPLOYED and want my account to be TEMPORARY SUSPENDED for 6 months until I hopefully have employment to be able to continue using and paying for the gym contract.</p> <p>AND STILL they debit my account which does not have any funds and which now shows returned debit orders on my name.</p> <p>WHEN IS SOMEONE GOING TO READ MY MAILS? The ONLY e-mail addres I could find on their website that I used is news@ ********** <p>The one agent confirmed that my account will be suspended and what a joke... it clearly is not! I have also not used the gym because I was under the impression it is now suspended due to my UNEMPLOYMENT SITUATION.</p>
Please accept our apologies for the inconvenience caused.
We will certainly look at what went wrong and will be sure to address your concerns.
As per our conversation, we can confirm that your membership has been frozen as requested.
Should you require any further assistance, please feel free to contact me.
Kind Regards,
Tracy-Lee
Please accept our apologies for the inconvenience caused.
We will certainly look at what went wrong and will be sure to address your concerns.
As per our conversation, we can confirm that your membership has been frozen as requested.
Should you require any further assistance, please feel free to contact me.
Kind Regards,
Tracy-Lee