I would like my account re-instated as promised

Good day<br> I have been making arrangements with virgin active back n forth where payment is concerned (membership), as I was experiencing financial strains and sometimes missed payments. I was full aware that my account was in arrears hence I once again reached out to the accounts department on the 9th april 2015 informing them that my finances are back on track and would like to settle all that I owe them on the 26/04/2015. Lesley from accounts emails back with a responce that as soon as the payment has been made my membership can be re-instated. I went to belair club 24/04/2015 with the confidence that once I pay my membership will come back to life, the lady informs me sorry mam even if u pay ur arrears your account won't be re-instated. I showed her the email I receive on the 9th she was breathless. She Tried to calll headoffice then resorted to telling to call them myself. I left the club unhappy and disappointed. Then called melville club this morning the guy from admin said the same thing he was worse because he wasn't even trying to help its almost as thou he was reading a script. He also pushed me away to call headoffice. Help, I want to pay n re-instate my membership.