ML
Marieke L

1 reviews | Active since Feb 2014

12 Aug 2019, 17:48

I will never sign up to this gym ever again....

So here goes. We signed up for Virgin Active 2 months ago on a special. Our contact person said that we can afterwards switch to a 12 month contract (instead of a 24 month) on vitality which would have been awesome but things changed massively just after that. We havent set foot in the gym since we signed up, we dont have time and my husband and I where under the impression that those two months free was sort of trial period because we made it very clear that we are EXTREMELY busy and we both work 2 jobs so we wanted to see how well it would work.

Now we are sitting with a contract we cannot afford, we cannot use because we literally have 0 free time and when i asked our sales person if we can cancel it he was like yea he will see what he can do, he sent me a number and now they are telling me to pay over R4000 for a contract we have never used.

I am heart broken because now we have to go further into debt because of unkept promises and lies....

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Replies (1)
ML
Marieke L's update21 Aug 2019, 13:23
Reviewer Update
A little adjustment to this one. I have now tried to the salesperson at Cape Gate Virgin active and he is no help at all. Ryan Muller signed us up for a 2-year contract when we only wanted a 1 year and when we asked him during the signing process he said "Don't worry you can change that when we put you over to Vitality" he is now dodging my calls and messages. He said the call centre can help me with it and they said the club needs to help me. ABSOLUTELY ********** SERVICE!! WORST EVER!! DONT SIGN UP TO THE CAPE GATE VIRGIN ACTIVE!!!!