1 reviews | Active since Sept 2015
I was sold lies. Cancel my contract IMMEDIATELY
2 weeks ago at Maponya I was a banner with swimming lessons. I stopped to ask the sales consultant about it and he told me if I sign up for gym membership @R400 and something per month my kids will have access to swimming lessons and other activities in the gym.
I signed up immediately and paid the R50 on the spot as I was looking for swimming lessons for my kids. I informed the sales person I have no interest in the gym, just signing for the swimming lessons for my kids. I even asked them if there's a limit to a number of kids as I have 5 kids all under 13. The told me the kids get free membership as long as they are under 13, I just need to bring their birth certificates to get cards issued.
Yesterday I visited the gym and the reception lady informed me there is no such thing. I called the sales person who signed me up n he told me yes I do qualify for all the things they mentioned. I requested proof in writing of which he stated he could produce but his manager will call me.
The manager tells me yes the special is valid but 1. The kids will have access to the pool with my supervision 2. Only kids under 7 are free and older I'll have to pay an additional R80 something.
I'd like to cancel my membership with immediate effect as I was sold a lie. I want nothing to do with virgin active
