NM
Nokuthula M

1 reviews | Active since Jan 2016

27 Jan 2016, 06:56

I was mislead when signing up

Virgin Active consultants visited our workplace KZN Sharks Board and offered us membership. I told them umhlanga branch was not convenient for me as its far and more expensive i want to sign up for DBN branch. I was then called by the call center and told them i refuse to pay for wat i didn't sign for. They promised to rectify but still nothing was done. I have since received a letter of demand from their lawyers MBD with an amount of R1940 in arrears

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply27 Jan 2016, 16:34
Official
Hello nnmemela,

I have tried to touch base with you via your mobile phone but to no avail.

Please accept my apologies for any frustration caused.

I would really like to get in contact with you to discuss your concerns in more detail and assist in resolving this matter.

I have sent you an email requesting an alternate number and convenient time to talk.

Look forward to chatting to you.

Kind Regards,
Tracy-Lee