DP
Dineo P

1 reviews | Active since Jun 2015

25 Jun 2015, 13:29

I was charged after my contract expired

I signed up for a 24 months contract and they still debited my account months after my contract expired. They claim my contract said after 24 months it will be a month to month basis but I wasn't informed when they rushed me into signing up with them. Its day light ******* because now that I'm a member they don't care anymore. They are telling me of how I didn't read my contract which they didn't even bother giving me before I signed up. All they care about is signing us in and only explain what suits them.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply29 Jun 2015, 10:44
Official
Hello neodi86,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.

As per our telephonic conversation, your contract has been cancelled and I will provide you with feedback regarding the conversation dated back to December 2014.

Kindest regards
Robyn