I WANT MY MONEY, NOW!!

Im currently a member of Virgin Active Red Brackenfell. and have been a virgin active member in different branches since 2011. I wish to express my frustration and disgust for the level of service and mistreatment I have endured from virgin active since January 2019.

1stly I paid a sum of R800 in january to activate a 75% discount on Vitality. Well.... that never happened. After many days of being sent from pillar to post, I was told this cannot be done because I, apparently, owe money from on my account I had on virgin active Tableview in 2012. Mind you, I have transferred to 2 more clubs since then and that has never been raised..... well.. because i dont owe virgn active as far as im concerned.

Now after we have established that i cannot have my vitality discount activated, I asked for my refund of R800 that virgin active were happy to take when I was signing up for this vitality discount. Now after waiting for 26 days for my refund I am told that the bank statement I sent, as proof of account for my refund, is not valid, despite is being on my name. This I am told after waiting for 26 day and heard nothing from them until I asked them.

Now I told to send another bank statement for my refund to be processed. I will do that, however, THE IS NO WAY IN HELL I AM WILLING TO WAIT for another so called "14 working days" for my refund.

I need my MONEY, and I need it NOW!