I WANT MY MONEY BACK!!!!!!

This is SO FRUSTRATING that account changes and statements are NOT confirmed to clients.

Spoke to Kyle in customer service and he is going to pull recordings of transactions.

Am owed a refund of around R300 but now instead of getting my refund Kyle is telling me that Virgin has been billing my account for my daughter's membership which I cancelled during the pandemic.

Yes no one has ever called me about this billing error 😤 why can't electronic statements be sent to clients so we know what you are loading and off loading on our accounts ??????????