I want an answer to my query

I asked why I have been charged for a national membership for October and November 2014 when all other members at Cresta have ahd free access to the other gym s due to the upgrades and the lack of airconditioner. <br> <br> I was told that management would revert and sort it out. I am still waiting.....do your managers have no backbone? Of course, when I ask to be put through to a manager, they are NEVER available. What kind of ******* is that? How can that be acceptable when your call centre managers are not available? <br> <br> As far as I am concerned, you owe me 2 months credit on my account. Charging me for something that you are giving others for free seems a bit sociopathic.