I tried to cancel once I found out about this ongoing contract, but I am told that I must play the arrears, or they will keep on billing me.

Virgin active South Africa takes it upon themselves to build negative sentiment with previously loyal customers. 3 months ago I cancelled my Discovery Vitality membership, since I opened my Virgin gym account thru discovery, I stupidly assumed that the gym membership would be cancelled. Well it turns out that Virgin active has predatory billing systems. Failed to notify me of a 400percent increase to my monthly contribution. I have been abroad for the past 3 months and have not utilized the facilities. i received a call telling me that my account was in arrears, ( this was the first time I found out I still had a membership) I tried to cancel once I found out about this ongoing contract, but I am told that I must pay the arrears, or they will keep on billing me. No negotiations, no sharing of responsibility. I don't want to use your gym facility Virgin Active as you have left me feeling ******. Terrible client relation. Hiding behind inefficient accounting practices. You wont stop billing me unless I pay the arrears, even though I have stated clearly that I do not wish to be a member and I have fulfilled my 1 year contract with you. Even that you seem to have auto renewed, what is the purpose of a 1 year contract that actually goes on in perpetuity?