I previously complained about Virgin Active Bloemfontein North Ridge mall to management and also here on Hello PETER my issue was resolved

I previously complained about Virgin Active Bloemfontein North Ridge mall to management and also here on Hello PETER my issue was resolved. I am happy that my issue was resolved even though I didn't get an apology or acknowledgement of the error. I didn't rate a 5 because they still need to train their staff members on their system and understanding their products and implications as my wife's membership is under my account but her card has not been working but mine is. The debit order goes through on my bank account for the both of us, it looks like her membership is not credited but no one knows how to fix it.