I need my refund

Hi there<br> <br> I am very unhappy - I have been a paying member since the Health & Racquet gyms. This year in March I was lucky enough to be chosen as a staff member's nominee and was promised that I would be refunded for the months I still paid membership fees after my nominee membership was loaded onto the system.<br> <br> I have not seen one cent of the refund and am so disappointed that it gets lost in the system as my home club (Sunningdale, Western Cape) is state of the art and I am very proud to say that I am a member there. <br> <br> I just want my refund and its long overdue - I completed the form TWICE already and I have followed up with the admin department more than once. I don't receive any correspondence from their side. Apparently my form is at the head office and have been approved. I am fed up to say the least. I have paid my fees until the last day of my contract - end of July 2015, that makes it 5 MONTHS that I did not have to pay membership fees, in which I did.<br> <br> PLEASE ASSIST ME IN THIS MATTER - I WOULD LIKE SOME FEEDBACK FOR ONCE!!<br> <br> I am posting on here as my emails do not get responded to!!!