I must pay for your mistakes.

I went to your club at Waterfall and had two membership cards and asked the agent to advise me which card was correct. The agent used the first card then advised me it was the old one and I gave him the second which I gained entry with but to my surprise I went to the Dainfern club and was told that I was using the old card. I called your call centre and spoke to Lavern who was just not helpful because she tells me I must go to the club and explain my story to the manager. Honestly you take so much of my money but you are not willing to service me and the reason I chose the plan was for my convenience however it seems like I need to run to a place that is out of my way. Honestly this is crazy service offering