I must pay for virgins mistake

I reactivate my multiply gym contract. The consultant registered me privately instead of with my medical aid which she was instructed to do and was given all the details. I now have to go to the gym and close that account and open a new multiply contract. I now had to pay re activation fees or else they can't assist me. I have now lost over R1000 because of there mistake and no one bothers to refund me or give proper client service. I can't cancel my contract as I like gyming but I wish I could and go to another gym.