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nikkimole N

1 reviews | Active since Dec 2014

07 May 2016, 19:32

I'm Still waiting for VA Collection Manager's call?!?

<p>I initially logged a conplaint here on Hello Peter in April - to immediately receive a missed call from Tracy-Lee and a follow on email - Tracy-Lee passed the buck to the un-named VA Collections Manager.</p> <p>To date (07 May 2016) I have still not heard from the VA Collections Manager.</p> <p>The problem will not go away if you ignore me, the Customer!</p> <p>Why don't VA Lead by Example and live up to what they advertise on the radio i.e. "Get up, Get Active today" or "Get off your asz, Get off your asz TODAY"??!!??&nbsp;</p>

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Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply09 May 2016, 15:17
Official

Thank you for taking my call earlier. Please accept my sincere apologies for the lack of response, especially after we had promised that you would be called. 

Regards, 

Tracy-Lee

nN
nikkimole N's update28 May 2016, 18:56
Reviewer Update
As pointed out verbally to Tracy-Lee, the VA increase letter states that my membership allows 100% off the gym fees yet you have advised me that only 60% discount is allowed for Premier members, like me. This is CONTRARY to the VA 2016 Increase letter you send out. What an Absolute *******. VA prefers for a member to DOWNGRADE to qualify for the 100% discount - what actual SENSE is that???!!!????!!!! Perhaps the Consumer Commission, or the other Bodies that VA is affiliated with, need to be aware of the Consumer impact when dealing with ************ Virgin Active South Africa.