I have had enough of Virgin Active SA

I have been a member with Virgin Active for almost 12 consecutive years and this is how they treat!?! How dare they block my account after I transferred my membership because they want me to pay a transfer fee of R245… a whole instalment, that I was never told about, never explained to me and never consented to. Had I been given this information before transferring surely I wouldn’t made an informed decision, however the person who transferred me said I’d only be liable for R60 (on my next debit order), and I double checked as she reassured me that I would not be liable for anything more. When I call to ask, I am told I will be called back and this has never happened! My account is still blocked (perhaps their aim is to deprive me of the smoothies - no idea). When I call back, they think it’s a joke! I am now told that to cancel I should pay R400 for a 16 day pro rata for 20 days notice. Njaaaaaniiiiiiiu!?! I am giving notice today, how is that starting a pro rata date count from the first of the following month!?! Worse of all I’m on a month-to-month… Virgin Active are used to our loyalty and forgiving nature over the years, but I refuse to be made a money making scheme. How is R400 a reasonable 10% cancellation fee of a R500 contract!?!!!!!!! Worse when I ask them to transfer me back since there was no meeting of minds between us, I am told they will charge me the R245 again,,, are Virgin Active trying to run a Cash Crusaders or something!?! Trying to milk money from any part of our bodies!?! I am not a naive customer who has money lying around, and neither are these FAIR CONSUMER PRACTICES as I know them from our CPA!!!!!!