NS
Nelly S

1 reviews | Active since May 2014

20 Aug 2015, 11:36

I HAVE CANCELLED MY ACCOUNT!!

VIRGIN ACTIVE PLEASE NOTE THAT I LOVE YOUR GYMS & FOR THE LAST 2 YEARS WE HAVE HAD A GOOD RELATIONSHIP BUT WHY MUST YOU DO ME LIKE THIS? I HAD 2 CONTRACTS WITH U THAT CAME TO AN END RECENTLY & I AM SURE ONE IS IN CREDIT. LAST YEAR WHEN U INCREASED PRICES U LET ME KNOW SO IT WAS CHILLED COZ I ACCEPTED BUT THIS YEAR NOTHING, INCREASED MY SUBS TO R630.00 NO EMAIL, NO CALLS, NO SMS AND U STILL EXPECT ME TO PAY, DESPITE THAT I CANCELLED MY CONTRACT AND ADVISED THAT I WILL NO LONGER NEED ACCESS 2 THE ANY VA FACILITIES BUT U STILL WANT ME TO PAY. FOR WHAT EXACTLY????!!!! I REVERSED THE AMOUNT, YOU GO BACK IN, I REVERSED IT AGAIN & I KNOW THAT U WILL TRY AGAIN, BUT WHY??? LETS NOT DO THIS AT THE END OF SUCH A BEAUTIFUL & FRUITFUL RELATIONSHIP, WHICH I WILL RETURN TO B4 THE END OF THE YEAR.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply20 Aug 2015, 15:46
Official
Hello Somsebe,

We're so sorry if you feel that we let you down.

Thanks for giving us a chance to explain your contract and for giving us the opportunity to see why you did not receive the communication.

We're sad to see you leave, but look forward to having back and continuing with our fruitful relationship.

Please let us know if you need any further assistance!

Kind Regards,
Tracy-Lee