I have been complaining since November last year about poor standards specifically at Eastgate Branch

I have been complaining since November last year about poor standards specifically at Eastgate Branch. The club was infested with ****roaches, lockers were dirty, shower drains stink. The sauna has broken panels, splintering wood, broken rusty *****s and nails sticking out the wood and an entire bench that is loose and the temperature kept changing between 80° and 95°. Their own staff member happily confirmed that they were no longer cleaning the sauna and steam room at 11am as they are supposed to because club members complained. None of the 4 hairdryers are working. Until recently, showers had cracked or missing tiles and the chipboard is now swelling. I have escalated to head office on a couple of occasions. If I am not ignored completely, I am promised feedback and never receive it.