I have been a customer of Virgin Active for 19 years

I have been a customer of Virgin Active for 19 years. The last time I entered a Virgin Active gym was Feb 2020, yet I retained my membership up until now. They discounted my 2 subscriptions during Covid-19… I attempted to cancel them several times and I was convinced not to by further appealing discount offers. Recently there was a problem with the debit order, VA immediately called me to enquire when they would receive payment from me. Yet in the 3 and a half years of no attendance I feel they should have at least called me to ask why, or offer to pause / cancel. Solid Accounts department, terrible Customer Service.