i froze my account and the consultants are

Good day<br> I have a virgin active account, I called them on the 24th November to freeze my account from 1st December because I won't be around to use the gym and I was advised that for freezing the account I will be charged R145 which I had no problem with it and then I called again to check if my account was frozen and it was not done and other consultant advised me that it can only be done on the first and which I called in time and now the consultant I spoke to is telling me that the 145 will be on a monthly basis even when I'm not using gym and I requested the contract and he just hang up and I was promised to be called on the 08 December 2015 and today no call and when I call in they not willing to help out they just hang the phone on me kindly assist. I can't be paying half the amount every month for not using the services.<br> Kindly assist<br>