I'd rather pay cancellation fees than set foot in the gym!!!

Item: Virgin Active South Africa
Rating: 1
Author: Shaheera R

i decided to join virgin active carlswald(brand new gym)in february 2017. when the sales rep called me his name was Khaya i told him i can only make it through on a weekend, to which he agreed, 12:00 on saturday afternoon when i got to the gym he was not there, it was his day off, you would think that would be something he knew when making the apointment with me. Another conultant then assisted me.i took a week or so to weigh my options and then went back on another weekend in feb to join up, i did a manual application as the systems were down, that seemed to go fairly quickly.i was issued my card and went on my way, please note when i signed this contract NOTHING was requested from me in terms of documents not even my ID. A few days later on 20 February i start getting messages to my cellphone from the sales rep who assisted me saying he needed a picture of my ID(should this not have been asked for on the day ???? is it not standard procedure)i comp****.Then i was requested to come through to the club again to sign where i had made alterations on the form(should this not have been checked ON THE DAY I WAS IN THE CLUB??), upon me saying i can only get back to the club on the weekend as weekdays are a definite no for me i was asked where i live so he can come through to me to get it signed(I consider this extremely unprofessional (I DONT WANT YOU IN MY HOME I DONT KNOW YOU) I obviously refused and insisted on the weekend to which he agreed on tuesday 21 february i then started getting unsolicted whatsapp texts from this rep from carlswald ,advertising for calrswald asking me to pass around to friends etc(WHEN DID I AGREE TO ANY OF THIS BEING SENT TO ME????) DID I SIGN SOMETHING GIVING OUT PERMISSIONF FOR THIS ??? i was not aware of this. the same occurred on 22 feb with regards to publicty for the carlswald gym (again UNSOLICITED) - i did not reply on the 23 february i got another request for a document,the receipt for the joining fee - the rep wanted me to send a picture via whatsapp of the receipt - to which i responded saying where is the copy I SAW being stappled to applciation form i filled out. the reply was this - the ladies from admin cant find it. again on this day i got a video COMPLETELY UNRELATED TO VIGIN ACTIVE, but workout related - AGAIN DID I ASK FOR THIS?????? MORE INAPPROPRIATE BEHAVIOUR. on friday 24 february i got more texts this time telling me they magically found the receipt that he asked me for(which i did not send as a pic via whatsapp when he asked me to). Then another request for my ID but this time to be emailed to him, to which i responded i sent it via whatsapp already, to which the response was oh yes got it thanks. - AGAIN is this person unaware of proccesses within virgin active - did i sentd it the first time via whatsapp and he did notning with it?? or was he being inappropriate with a client ??? again a motivational picture about working out was sent to me my the rep - unrelated to virgin active AGAIN UNSOLICITED! on 26 feb i made it back to the gym to sign the alterations, the rep that i had met who signed me up initially was not there so someone unrelated helped me, as the admin seemed to finally be over, i purchased a training session pack for R600 1 consult and 5 training sessions. upon buying that i received an email saying that i should hear from the relevant trainer within 24 hours, if i dont i should call through and query. obviously considering the sevice i've gotten from this gym thus far, i did not hear from anyone within 24 hours(would have been monday 27 feb) on tuesday/wednesday i called through, i was assured a trainer would call me - at 4 PM on thurday still nothing - MORE BAD SERVICE! 1 March more unsolicted advertising received via whatsapp for the carslwald gym from the rep who signed me up.. after all of this I NEVER WANT TO SET FOOT IN THIS GYM AGAIN, is that the virgin active culture???

Helpful (0)

Replies (0)