pR
prabhakar R

1 reviews | Active since Aug 2012

03 Dec 2015, 10:50

I cancel my contract but keep on debiting account

Hi,<br> <br> I have cancel my account with Virgin active but they keep on debiting from my bank.<br> <br> this is been happening past 6 month now, when i phone last week they told me i have two account with them, i am sponsoring to some other person .<br> <br> That looks ***** to me someone is using my account details.<br> <br> I did ask them please cancle all my accounts i no longer using Virgin active but they did deduct this month as well.<br> <br> <br> This is Absolutely Virgin active *****. <br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Dec 2015, 13:17
Official
Hello prabhakarmail,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active, I would like to apologise for any frustration caused.

I would really like to get in contact with you to discuss your concerns in more detail and assist in resolving this matter.

I have sent you an email requesting an alternate number and convenient time to talk.

Look forward to chatting to you.

Kind Regards,
Tracy-Lee